No Show / Late Cancel Policy
In order for our office to operate effectively and provide the best care for your children and family, Callie Pediatrics has implemented an Appointment No Show policy effective 01 Aug. 2020.
Why? No Show and canceled/rescheduled appointments affect our ability to provide continuity of care, as each appointment requires preparation and coordination. As a small private practice that provides personalized care, we don’t have the ability or capacity to repeatedly re-schedule appointments, especially during summer physicals and winter sick seasons. A no-show or late cancel also negatively impacts other patients who need appointments, as it is too late to fill that slot.
The Policy: If for any reason you are unable to keep your child’s appointment, a parent/guardian must contact our office 24 hours before the scheduled appointment time. After three no-shows for one child in a 12-month, or five total for a family, in a 12-month time period, dismissal may apply to all family members seen by the practice. Callie Pediatrics will follow the following protocol for No Shows within a 12-month period:
1st & 2nd occurrence: An attempt will be made to contact parent/guardian (via text & phone) and remind them of No-Show policy.
3rd occurrence (or 5 total, for a whole family): An attempt will be made to contact parent/guardian and a letter will be mailed to the address on file informing of dismissal.
Dismissal: Callie Pediatrics will provide acute care for 30 days (from the date of dismissal notice), in order to ensure continuity of care (e.g. medications). The Insurance plan will also be notified so patient can be assigned to a new PCP if necessary. Dismissal will apply to all family members seen by the practice.
Callie Pediatrics is not responsible for inaccurate phone numbers and addresses. It is the parent/guardian responsibility to keep this information current with our office.